We want you to be fully satisfied with your purchase.

Shipping

Orders are typically processed and dispatched within the timeframe stated on the product page. Delivery times vary depending on destination and shipping method. Please note that international shipments may be subject to customs delays.

Returns

You have the right to return your order within 14 days of receipt, provided the item:

• Is unused

• Is in its original condition and packaging

How to initiate a return

To request a return, please email info@hriamjewels.com with your order number.

Refunds

Once the returned item is received and inspected, refunds will be processed within 14 days to the original payment method.

Shipping costs

Return shipping costs (including customs for international orders) are the responsibility of the customer unless the item is defective.

Exceptions

Customised or personalised items (including made-to-order jewellery) are non-refundable, unless defective.

Damaged items

If your item arrives damaged or defective, please contact us immediately.